Here we have provided a list of Frequently Asked Questions and Answers.
If you feel you need further information, please contact us via email using the contact us page of our site.
If you wish to speak with someone personally, telephone our office during business hours on 08 8346 0955.

Q. Can I view your facility?
Yes.  Due to privacy, please contact our facility during business hours on 08 8346 0955 to make an appointment.

Q. Is St. Anna’s Government funded?
A. Yes. St Anna’s is subsidised by the government, therefore an ACAT is a prerequisite to acquire entry into our facility or home care services.

Q. What is an ACAT and how do I know what level of care I need?
A. If you need some help at home or are considering moving into an aged care home, you will need a free assessment by an Aged Care Assessment Team (ACAT). A member of an ACAT will talk to you about your current situation and work out if you are eligible to receive government-subsidised aged care services.  An ACAT assessment determines the level of care is suited to your circumstances, whether it be home care, respite care or permanent care.
Contact My Aged Care on 1800 200 422 or visit their website: :  http://www.myagedcare.gov.au/eligibility-and-assessment/acat-assessments

Q. What happens at an ACAT?
A. For a briefly outline of what you can expect to happen at an ACAT Assessment contact 1800 200 422 or visit their website:  http://www.myagedcare.gov.au/eligibility-and-assessment/acat-assessments.

Q. When do I need an ACAT? Assessment
A. You will need an ACAT assessment and approval if you have complex aged care needs and want to:

Contact My Aged Care on 1800 200 422 or visit their website:  http://www.myagedcare.gov.au/eligibility-and-assessment/acat-assessments

Q. How do I get an ACAT?
A. Your doctor or nurse may refer you to ACAT for an assessment if they think you need some extra help. Or, you may like to simply contact them yourself to arrange your own assessment.  If you would like any further information or help locating an ACAT, call My Aged Care on 1800 200 422 or visit their website:  http://www.myagedcare.gov.au/eligibility-and-assessment/acat-assessments

Q. How can I stay on Respite care?
A. Respite accommodation is available for short or long term stays, depending on your needs.  Respite care is available to older people who have been assessed by the Aged Care Assessment Team (ACAT) as eligible for Residential Respite Services.

To MAKE A BOOKING or find out more information on Respite Care, please contact our “Respite Coordinator” on 08 8346 0955.   

Q. What are the costs involved for Respite care?
A. Costs for respite care may vary depending on your circumstances and the kind of help you need. For more information contact My Aged Care on 1800 200 422 or visit their website www.myagedcare.gov.au/estimate-fees-for-aged-care-services

Q. How long can I stay on Respite care?
For all residents approved for respite care we offer a minimum of 14 days respite up to the approved 63 days per financial year. Respite care is available to older people who have been assessed by the Aged Care Assessment Team (ACAT) as eligible for Residential Respite Services. 

Q. How can I become a permanent resident?
Please visit the Permanent Residential Care page of our site for steps on becoming a permanent resident, or telephone our office during business hours on  08 8346 0955 for more information.

Q. What are the costs involved in becoming a permanent resident?
A. Care fees vary depending on your personal situation.  The following link to My Aged Care website may be able to assist with an estimate . Http://www.myagedcare.gov.au/estimate-fees-for-aged-care-services

Q. How much is the cost of a permanent resident?
A.  Aged care residents are required to pay both accommodation charges and Daily Care fees.  There are three accommodation payment options: (RAD) Maximum Refundable Accommodation Deposit, (DAP) Daily Accommodation Payment, and a combination or RAD and DAP.  The fees are based on assets and income and vary for each situation. Please refer to www.myagedcare.gov.au for more information.

Q. How can I receive care at home?
A. To qualify for a Home Care Package, you are required to have an assessment completed by the Aged Care Assessment Team (ACAT). For further information on our Level 2 Home Care Service, please contact our Home Care Coordinator during business hours on 08 8346 0955 or by using the “contact us” page of our site.

Q. What are the costs involved if I receive home care?
The home care fee estimators on My Aged Care website will help you estimate the fees and payments you may be asked to pay for aged care. Please refer to www.myagedcare.gov.au for more information.

Q. Do you have a waiting list?
A. Prospective residents are assessed by the C.E.O. and/or delegate, taking into consideration the care needs of each individual.  Decision to ultimately based on priority and vacancy, not waiting time. Please “contact us” for current vacancies.

Q. What accommodation will I have?
A. Rooms vary in size and consist of a bed-sitting room with a built-in wardrobe and bench cupboard.  The en-suite bathroom contains a shower, toilet and hand basin vanity unit.

There is a temperature-controlled reverse-cycle split system air conditioner (heating and cooling) in every room, each with individual controls. Residents may choose to install telephones, Foxtel and televisions (wall-mounted plasma / LCD televisions) in their units at their own expense.

Each room is carpeted in the bed-sitting area and curtains are in place. Residents may purchase their own curtains to coordinate with their personal decor, if they wish.           

Q. Can I bring items from home into the facility?
A. Residents may bring in personal belongings and items of furniture. However, before moving in they should discuss this with the Chief Executive Officer (C.E.O.) or delegate to determine what would be suitable and comply with Work Health and Safety and Fire Regulations.

Q. What extra services do you offer?
A. Physiotherapy, Podiatry, Aromatherapy, along with other specialised services are available following assessment of residents’ needs and referral by a doctor.  There may be a charge for some of these services each resident is assessed individually.  Residents may choose to continue with these services in the community. 

Q. Can residents leave the facility to visit or stay with family and friends?
Permanent residents are permitted 28 days social leave from St Anna’s in each financial year.  Fees may still apply for absent days.

Q. When can my family or friends visit me?
  Yes. St Anna’s is the residents’ home and residents should continue to entertain visitors whenever they wish.  There are no set hours for visiting.  Please check with other residents and staff if a dining room or lounge is required for a special purpose.

Q. Can my family or friends join me for a meal?
Yes. Visitors are welcome to dine with residents, a small fee is charged payable by the visitor.  A minimum of 24 hours’ notice is required so preparations can be made.  Availability may vary depending on individual situations.

Q. Can I have access to the internet e.g. email and Skype?
A. Yes.  If assistance is required, please ask our staff.

Q. Will I have privacy?
A. St. Anna’s Residential Care Facility recognises the Rights of Clients / Residents’ privacy and has a written policy (Policy No 35 – Privacy).  All rooms are lockable, and residents wish, they may have a key if they wish, this key will also unlock the front door.  All persons issued with a key will need to sign a key register.  Access by staff to residents’ rooms will only occur after consultation with residents or representatives.  Should a key be lost it is the responsibility of the resident to notify staff immediately and pay for the cost of a replacement.  Your privacy will be observed at all times.

Staff will enter residents’ rooms to assist with personal care needs, cleaning and maintenance.  On these occasions, the usual courtesies you would expect in your own home will be observed.  Residents may wish to have a locked cupboard for personal papers etc. in their room and this can be arranged with the C.E.O.  A locked medication cupboard is provided for residents who wish to self-medicate. 

Q. What activities/entertainment do you offer?
A. A wide variety of activities and entertainment are available at St. Anna’s.  A monthly calendar of events is provided to each resident, who has the choice to attend whichever they choose.  Residents are encouraged to continue attending their favourite club or church group if able . See the current monthly newsletter for activity examples.

Q. Do I have to socialise with other residents?
A.  Residents are free to socialise if desired, and are encouraged to do so, but is the choice of each individual.

Q. Do I have to get up or go to bed at set times?
Residents have the choice to rise when they chose, as they would at home.

Q. What about meals?
A. St. Anna’s offers generous portions of a wide variety of foods. Residents are encouraged to be involved in menu planning; personal and cultural preferences will be accommodated wherever possible.  Menus are on display throughout the facility.  Residents may choose to have breakfast, lunch and dinner in the dining room or in their room.  There is no set time for breakfast, and lunch is considered the main meal of the day.

Q. Can I bring my pet with me?
A. Pets may visit after consultation with the C.E.O./ Delegate.