Residential Care Facility Newsletters

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St. Anna’s Resources

Useful Links

The Aged Care Assessment Team (ACAT) help older people and their carers work out what kind of care will best meet their needs when they are no longer able to manage at home without assistance. ACATs provide information on suitable care options and can help arrange access or referral to appropriate residential or community care services.


FREE Help Line: 1800 200 422

Seniors Information Service (SIS) aims to maximise the independence and improve the quality of life of seniors by providing free information about the services and facilities available to them.


Help Line:  (08) 8168 8776

SA Country Help Line: 1800 636 368

Aged Rights Advocacy Service Inc (ARAS) is a not-for-profit community based organisation, providing advocacy support since 1990.  It is an independent, rights based organisation that aims to promote and protect the rights and well being of older people, through the provision of information, education, support and representation.  The Aged Rights Advocacy Service is commonly known as ARAS.


Telephone: (08) 8232 5377

Elder Abuse Phoneline:  1800 372 310

Translating & Interpreting Service  (TIS National) has a long history of providing language services in Australia. Commonwealth translating services began in 1947 as a result of the post-World War II migration program. These services were consolidated into the Commonwealth government language services in December 1958 when the Department of Immigration and Border Protection (known then as the Department of Immigration), took responsibility for these functions. Today this service is known as TIS National.


Phone:  13 14 50

Disability Advocacy and Complaints Service of SA  (DACSSA) provides support information and advocacy for all people with disability, their families, friends and carers.


Telephone: (08) 7122 6030

National Relay Service:  1800 555 630 

Aged Care Care Quality and Safety Commission  provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services funded by the Australian Government.


Free Call:  1800 951 822

Older Persons Advocacy Network  provides free services to support older people and their representatives to address issues related to Commonwealth funded aged care services.


Free Call:  1800 700 600

My Aged Care  The My Aged Care website has been established by the Australian Government to help you navigate the aged care system. My Aged Care is part of the Australian Government’s changes to the aged care system which have been designed to give people more choice, more control and easier access to a full range of aged care services.


FREE Help Line:  1800 200 422